About the Power Hours Programs

How will the Power Hours programs benefit me and what program should I choose?

Who is eligible to participate in PSO’s Power Hours program?

To participate in a Power Hours program you must be a PSO residential customer with an AMI meter installed.

Why does PSO offer these programs?

Programs like Power Hours allow PSO to reduce the load on their distribution system when demand is high, which prevents the need to increase customer rates to pay for ongoing costs of producing electricity. If we all do our part in conserving our energy use, together with PSO we delay the need to build additional power plants in the future.

What is my current per kwH usage?

PSO offers a helpful energy-saving tool where you can review your daily energy usage and see how you can save with Power Hours. See it here

Do you have to purchase a Wi-Fi thermostat to participate?

No, purchase is not required to enroll in any of the programs. However, to participate in either the DLC or TOD+DLC combo plan, you will be required to have a qualified Honeywell Wi-Fi thermostat installed and registered with PSO. If you already own one of the eligible Honeywell Wi-Fi thermostats, you just need to enroll and register it.

If I don't pick one of these programs, what will my rate be?

Your bill and rate plan will remain the same.

Will enrolling in Power Hours change the way I pay my bill (average pay, etc)?

No, enrolling in a Power Hours program does not change the way you pay your bill, it changes the rate plan or adds the ability to get DLC bill credits.

If I have additional questions about the PSO’s Power Hours program, who can I call?

Please call (855) 227-2917 M -F 8 a.m.-5 p.m to speak with a Power Hours customer care representative.

About the Direct Load Control (DLC) Program

What is the Direct Load Control (DLC) program and how does it work?

The Direct Load Control program is designed to help lower your electricity bill and conserve electricity. During the summer months, on the hottest days when many air conditioning units are running at the same time, demand for electricity increases and strains the electric system.

As a participant in the DLC program during peak events, the target temperature on your thermostat will be raised no more than four degrees or your compressor may be cycled on and off in varying increments during these occasional periods of high electricity use called “peak events.” DLC program participants can earn event bill credits for participating in scheduled peak events. Peak events can be called up to 16 times June through October on weekdays only between the hours of 2 p.m. - 7 p.m. when electric demands are high.

You may opt out of a peak event at the thermostat itself (depending on the thermostat model). A notice button will appear on the screen, or you can lower the set temperature by pressing the minus button on the Total Connect Comfort and Lyric T5 models or by swiping the temperature dial on the Lyric Round model, or simply press and hold set temperature on screen for five seconds, then follow prompts to complete opt out.

Or opt out via the TCC or Lyric apps, or online through your TCC account at www.mytotalconnectcomfort.com.

All your registered thermostats must participate in the DLC event to receive the $2.50 per event bill credit. If one or more thermostats is offline (not connected to your Wi-Fi) or has been opted out of the DLC event, you will forfeit all event bill credits for that DLC event.

If you experience any problems, please call the Power Hours Customer Care Center at 1-855- 227-2917 from 8 a.m.-5 p.m. M-F.

What is required to be eligible for the DLC program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed. The DLC program participants must also have central air conditioning, Wi-Fi service in their home, and have one of the qualified Honeywell Wi-Fi thermostats both installed and registered in order to receive DLC event signals and bill credits. PSO allows six weeks for you to complete this, after which you’ll be removed from the DLC program.

I would like to be in the DLC program, but do not have Wi-Fi.

For this program to work, PSO must be able to communicate with the thermostat during the peak events. Wi-Fi service is needed for the communication to happen between the thermostats. You will need either the Honeywell Wi-Fi 7-Day Programmable Touchscreen Thermostat, model RTH8580WF/TH8321WF, or Honeywell Wi-Fi Smart Color Thermostat, model RTH9585WF/RTH9580WF/TH9320WF, for this to work.

What is a "peak event"?

During the months of June through October when demand for electricity is at its highest, your thermostat set temperature may be increased up to 4 degrees or your air conditioner compressor may be cycled on and off to reduce energy consumption. This is referred to as a non-emergency peak event and may occur up to 16 times per cooling season (June-October).

In the event of a system emergency, PSO may also call upon customers to participate in anemergency load-management event. These emergency events do not count toward the total number of non-emergency events, as defined above and are not eligible for bill credits.

NOTE: For either event, the amount of temperature increase in your home during an event is dependent on several factors, including the outdoor temperature, the amount of insulation in your home, the efficiency of your air conditioning unit(s) and the length of the event. Your unit’s fan will continue to circulate cool air, keeping you comfortable. Once the event ends, your thermostat returns to its original target temperature setting.

You may opt out of an event at the thermostat itself (depending on the model). A button will appear during an event or via the Total Connect Comfort app or online through your TCC account at www.mytotalconnectcomfort.com. If you experience any problems, please call the Power Hours customer care center at 1-855-227-2917 8 a.m.-5 p.m. M-F.

What is a Wi-Fi Thermostat and how does it work with the DLC program?

A Wi-Fi thermostat has all the functionality of a typical programmable thermostat but also allows you to control your home’s heating and cooling system remotely from a smartphone, tablet or computer using a free app. When a peak event occurs, PSO will send a wireless signal to your thermostat to increase your thermostat’s target temperature setting. When the event ends, your thermostat will return to its original programmed temperature setting.

How will I know when a peak event occurs?

A message will display on your thermostat indicating an event is in progress. Additionally, you may receive notification that the event started or is in progress via the Honeywell Total Connect Comfort or Lyric app on your smartphone depending on your smartphone settings.

How will the temperature in my home be affected during an event?

Two different events can be called as part of the program. The first being a temperature offset of no more than 4 degrees from the program set point of your thermostat, or the second being a cycling event that cycles your compressor on and off. Either event called will last no more than five hours (between the hours of 2 p.m.-7 p.m., M-F).

NOTE: For either event, the amount of temperature increase during an event is dependent on several factors, including the outdoor temperature, the amount of insulation in your home, the efficiency of your air conditioning unit(s) and the length of the event. Your unit’s fan will continue to circulate cool air, keeping you comfortable. Once the event ends, your thermostat returns to its original target temperature setting.

You may opt out of a peak event at the thermostat itself (depending on the thermostat model). A notice button will appear on the screen, or you can lower the set temperature by pressing the minus button on the Total Connect Comfort and Lyric T5 models or by swiping the temperature dial on the Lyric Round model, or simply press and hold set temperature on screen for five seconds, then follow prompts to complete opt out.

Or opt out via the TCC or Lyric apps, or online through your TCC account at www.mytotalconnectcomfort.com.

All your registered thermostats must participate in the DLC event to receive the $2.50 per event bill credit. If one or more thermostats is offline (not connected to your Wi-Fi) or has been opted out of the DLC event, you will forfeit all event bill credits for that DLC event.

If you experience any problems, please call the Power Hours Customer Care Center at 1-855- 227-2917 from 8 a.m.-5 p.m. M-F.

How long will a peak event last and how often will events occur?

A non-emergency event can occur during the months of June through October between the hours of 2 p.m. and 7 p.m. (excluding weekends or holidays). A peak event will last no more than five hours. PSO expects up to 16 non-emergency events during the summer months.

An emergency event can occur between the hours of 2 p.m. and 7 p.m. weekdays, June through October. An emergency event will last no more than five hours.

How do I earn the event bill credits on my monthly summer bills?

To earn event bill credits on your monthly summer bills, first enroll in the DLC program, install your qualifying Honeywell Wi-Fi thermostat, and then go to www.pso.honeywellutilities.com  to register your thermostat. You MUST register your thermostat to receive the event bill credits.

As a participant in the DLC program, you can earn an event bill credit of $2.50 for each central air conditioning unit connected to a registered thermostat per event. All your registered thermostats must participate in the DLC event to receive the $2.50 event bill credit. If one or more thermostats is offline (not connected to the internet) or has opted out of the DLC event, you will not receive any event bill credits for the DLC event.

What happens if my Wi-Fi service goes down or my thermostat is disconnected from my Wi-Fi service?

If your Wi-Fi service goes down or your thermostat is disconnected from your Wi-Fi service and is offline, your thermostat will not receive the signal to participate in the peak events. In this case, you will not be eligible for the event bill credit for that event. Your thermostat will automatically reconnect without any assistance from you once your Wi-Fi network is restored. For thermostat assistance please contact Honeywell Customer Care at 1-855-733-5465.

When can I expect to see the event bill credits appear on my bill?

Credits will be applied during the bill periods of June through October for credits earned in the previous calendar month.

Can I opt-out my participation during an event?

Yes, you can opt-out of participating in an event. The event bill credits will be earned per event, only if you do not opt out during the event. You are required to participate in the entire event. If not, you will forfeit the current event bill credit.

How do I opt out of an event?

You may opt out of a peak event at the thermostat itself (depending on the thermostat model). A notice button will appear on the screen, or you can lower the set temperature by pressing the minus button on the Total Connect Comfort and Lyric T5 models or by swiping the temperature dial on the Lyric Round model, or simply press and hold set temperature on screen for five seconds, then follow prompts to complete opt out.

Or opt out via the TCC or Lyric apps, or online through your TCC account at www.mytotalconnectcomfort.com.

All your registered thermostats must participate in the DLC event to receive the $2.50 per event bill credit. If one or more thermostats is offline (not connected to your Wi-Fi) or has been opted out of the DLC event, you will forfeit all event bill credits for that DLC event.

If you experience any problems, please call the Power Hours Customer Care Center at 1-855- 227-2917 from 8 a.m.-5 p.m. M-F.

Will the DLC program turn on my air conditioning if it’s off when a peak event occurs?

No, the DLC program will not turn on your air conditioning if it’s off when an event occurs. Your air conditioning will simply continue to be off and your home will not participate in that event.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the DLC program.

Will PSO change settings on my thermostat without my authorization?

Excluding peak events, PSO will not alter your thermostat settings or monitor your electricity usage.

Will I get bill credits if I opt out of one of my thermostats or if one of my thermostats is not connected to Wi-Fi?

No. To receive event bill credits of $2.50 per unit per event, all of your registered thermostats must be connected to Wi-Fi and not be opted out of the event. If you opt out of one of your thermostats, or if one of your thermostats is offline (not connected to Wi-Fi for any reason), you will forfeit all bill credits for that event.

About the Time of Day (TOD) Program

What is the Time of Day (TOD) program and how does it work?

Customers who sign up for the Time of Day program pay a special, lower rate for electricity used during off-peak hours (when demand for electricity declines) and higher rates for electricity used during on-peak hours (when demand for electricity is greatest).

By enrolling in the TOD program, not only can you save by shifting your electricity usage to times of day when the rates are lower to save money. You also can receive a $150 rebate on select Honeywell Wi-Fi thermostats (up to two rebates per household) to help you manage your home’s heating and cooling systems remotely from your smartphone, tablet or computer (depending on the thermostat model) with the free Honeywell Total Connect Comfort or Lyric app.

What is required to be eligible for the TOD program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed. The TOD program has no further eligibility requirements so you do not need a Wi-Fi thermostat or Wi-Fi in the home to participate.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the TOD program.

About the Variable Peak Pricing (VPP) Program

What is the Variable Peak Pricing (VPP) Program and how does it work?

Customers who sign up for the Variable Peak Program pay special, lower rates for electricity used during off-peak hours (when demand for electricity declines) and higher rates for electricity used during on-peak hours (when demand for electricity is greatest). While similar to TOD program, the VPP program has more frequent peak time and rate changes.

With the VPP program, not only can you shift your electricity use to times of day when rates are lower to save money, you can receive a $150 rebate on select Honeywell Wi- Fi thermostats (up to two rebates per household) to help you manage your home’s heating and cooling systems remotely from your smartphone, tablet or computer (depending on the thermostat model) with the free Honeywell Total Connect Comfort or Lyric app.

What is required to be eligible for the VPP program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed. The VPP program also requires a valid email address to receive VPP alerts.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the VPP program.

How do I make sure I am notified when there is a critical peak event?

In order to receive day-ahead alert notifications of critical peak events, go to www.PSOklahoma.com/alerts to confirm your contact information and preferences.

About the Wi-Fi Thermostats

How do I register my thermostat to receive Power Hours rebates and DLC event bill credits?

After enrolling in a program and installing your thermostat, including setting up your TCC or Lyric account for remote access, simply return to this website and click on “Register” on the main page or go directly to www.pso.honeywellutilities.com and complete the steps there. (This is required for those in a DLC program so your thermostat will receive the DLC event signals.) After successful registration of your thermostat, if you did not order it from the PSO online store and get your rebate instantly there, you’ll be sent a $150 Visa Prepaid card in 4-6 weeks.

How can a Wi-Fi thermostat benefit me?

You can benefit from your new Wi-Fi thermostat by programming it to automatically adjust day and night temperature settings so you can save on cooling and heating costs year-round. The Wi-Fi capability also allows you to adjust your home’s heating and cooling systems remotely from a smartphone, tablet or computer (depending on the thermostat model) with the free Honeywell Total Connect Comfort or Lyric app.

How do I get my thermostat installed?

Program participants are responsible for installation of their thermostats. You may do so yourself or to find a qualified HVAC contractor near you, visit www.yourhome.honeywell.com/en/contact-a-pro.

Am I responsible for the maintenance of my thermostat?

Yes, you will own and operate your thermostat. PSO is offering rebates on thermostats as an added benefit to customers who participate in the Power Hours program however PSO does not assume liability for the operation and maintenance of the thermostats.

Where can I get customer support for my thermostat?

Customer support for the thermostats is provided by Honeywell under your thermostat model or support at: www.yourhome.honeywell.com/en/products/wi-fi-thermostats.

How do I get the Free App to control my WI-FI thermostat remotely?

Total Connect Comfort online account setup at mytotalconnectcomfort.com

Get the TCC App here.

Lyric has no online account setup, registration is done via the app.

Get the Lyric App here.

Can I just buy the thermostat and get my rebate without joining a program?

No, the rebate on the thermostat comes as a benefit of enrolling in one of our Power Hours programs.

What should I do with my old thermostat?

Recycle it! If your old thermostat utilizes a dial or lever, it likely contains mercury and should be recycled. Download this PDF for information on the Oklahoma Mercury Thermostat Recycling Initiative.

I already have a Wi-Fi programmable thermostat, can I use it?

The only thermostats that are eligible for rebate and capable of receiving the DLC event signals are the Honeywell Wi-Fi models listed on the Thermostats Rebates page.

I am unsure about my thermostat wiring.

Wi-Fi thermostats require five wires for installation. Not all homes are prewired to accommodate this; some homes have only three or two. If you are unsure of the wiring at your home, click here for additional help.

A two-wire system requires an additional wire be added and can be installed by a professional contractor. A three-wire system can use an additional wiring module without running an additional wire. A professional contractor will be able to assist in installation. To find a qualified HVAC contractor near you, visit www.yourhome.honeywell.com/en/contact-a-pro.

Why is my thermostat offline?

There are many reasons thermostats go offline, and the majority of those reasons are related your internet service, router and Wi-Fi network. If your thermostat goes offline it will automatically reconnect to your network once it becomes available again.

Here are some tips to determine why your thermostat is offline.

  • Is your internet service provider down? Are other Wi-Fi enabled devices on your home able to connect to the internet? If not, is there a system outage for your provider? When Wi-Fi connection is restored your thermostat will automatically reconnect.
  • Is your Wi-Fi router functioning properly? If you’re not sure, try rebooting the router by disconnecting power to it for 30 seconds and reconnecting it to power. Wi-Fi connection could also be intermittent because your router is too far away from the thermostat or not properly located. Check your internet provider for placement suggestions.
  • How many devices are currently connected to your Wi-Fi router? Check with your provider to find limits or if each device connected receives connection priority.
  • Have you recently changed your network settings such as your password, Service Set Identifier (SSID), etc? If so, update the password at your thermostat.
  • Honeywell service or thermostat may be unavailable for short periods due to system updates or issues. This is rare and should not affect your thermostat for a long period of time.
  • For thermostat assistance please contact Honeywell Customer Care at 1-855- 733-5465.
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