Questions? Speak with a Power Hours customer care representative by calling M-F 8 a.m. - 5 p.m. 1-855-227-2917

About the Power Hours Programs

Who is eligible to participate in PSO’s Power Hours program?

To participate in a Power Hours program you must be a PSO residential customer with an AMI meter installed.

Why does PSO offer these programs?

Programs like Power Hours allow PSO to reduce the load on their distribution system when demand is high, which prevents the need to increase customer rates to pay for ongoing costs of producing electricity. If we all do our part in conserving our energy use, together with PSO we delay the need to build additional power plants in the future.

What is my current per kwH usage?

PSO offers a helpful energy-saving tool where you can review your daily energy usage and see how you can save with Power Hours. See it here

Do you have to purchase a Wi-Fi thermostat to participate?

No, purchase is not required to enroll in any of the programs. However, to participate in either the DLC or Combo (TOD+DLC) program plan, you will be required to have a program-eligible Wi-Fi thermostat installed and registered with PSO. If you already own one of the program-eligible Wi-Fi thermostats, you just need to enroll and register it.

If I don't pick one of these programs, what will my rate be?

Your bill and rate plan will remain the same.

Will enrolling in Power Hours change the way I pay my bill (average pay, etc)?

No, enrolling in a Power Hours program does not change the way you pay your bill, it changes the rate plan or adds the ability to get DLC bill credits.

If I have additional questions about the PSO’s Power Hours program, who can I call?

Please call (855) 227-2917 M -F 8 a.m.-5 p.m to speak with a Power Hours customer care representative.

About the Direct Load Control (DLC) Program

What is the Direct Load Control (DLC) program and how does it work?

The Direct Load Control program is designed to help lower your electricity bill and conserve electricity. During the summer months, on the hottest days when many air conditioning units are running at the same time, demand for electricity increases and strains the electric system. During these occasional periods of high electricity use, called “peak events,” the target temperature setting on your thermostat will be raised no more than four degrees, or your compressor may be cycled on and off in varying increments.

DLC program participants earn a bill credit of $2.50 for each thermostat participating in each peak event. Peak events can be called up to 16 times per cooling season (June-October) between the hours of 2 p.m. and 7 p.m., on weekdays only. Once a peak event ends, your thermostat will return to its original target temperature setting.

You can opt out of a peak event through your thermostat, your thermostat app or by calling the Power Hours Customer Care Center. If you have more than one thermostat in your home that is registered in the program, all the registered thermostats must participate in the peak event to receive the bill credits. If one or more thermostats is offline (not connected to your Wi-Fi) or has been opted out of the peak event, you will forfeit all bill credits for that event.

What is required to be eligible for the DLC program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed. The DLC program participants must also have central air conditioning, Wi-Fi service in their home, and have one of the program-eligible Wi-Fi thermostats both installed and registered in order to receive DLC event signals and bill credits. PSO allows six weeks for you to complete this, after which you’ll be removed from the DLC program.

I would like to be in the DLC program, but do not have Wi-Fi.

For this program to work, PSO must be able to communicate with the thermostat during the peak events. Wi-Fi service is needed for the communication to happen between the thermostats.

What is a "peak event"?

During the months of June through October, when demand for electricity is at its highest, your thermostat set temperature may be increased up to 4 degrees, or your air conditioner compressor may be cycled on and off to reduce energy consumption. This is referred to as a (non-emergency) peak event and may occur up to 16 times per cooling season (June-October) between the hours of 2 p.m. and 7 p.m., on weekdays only. There is no penalty for not participating in a peak event, you simply forfeit eligible bill credits for that event.

In the event of a system emergency, PSO may also call upon customers to participate in an emergency load-management event. These emergency events do not count toward the total number of non-emergency peak events as defined above and are not eligible for bill credits.

What is a Wi-Fi Thermostat and how does it work with the DLC program?

A Wi-Fi thermostat has all the functionality of a typical programmable thermostat but also allows you to control your home’s heating and cooling system remotely from a smartphone, tablet or computer using a free app. When a peak event occurs, PSO will send a wireless signal to your thermostat to increase your thermostat’s target temperature setting. When the event ends, your thermostat will return to its original programmed temperature setting.

How will I know when a peak event occurs?

A message will display on your thermostat indicating an event is in progress. Additionally, you may receive notification the event started or is in progress via the thermostat app on your smartphone depending on your smartphone notification and permission settings.

How will the temperature in my home be affected during an event?

There are two approaches that can be used to adjust your thermostat during a peak event. The first approach is called a temperature offset, where your thermostat setting is increased by no more than 4 degrees from your programmed set point. The second approach cycles your compressor on and off. No matter which approach is used, the event will last no more than five hours (between the hours of 2 p.m. and 7 p.m., on weekdays only). Once the event ends, your thermostat returns to its original target temperature setting.

NOTE: The amount of temperature increase during an event is dependent on several factors, including the outdoor temperature, the amount of insulation in your home, the efficiency of your air conditioning unit(s) and the length of the event. Your unit’s fan will continue to circulate cool air, keeping you comfortable.

How long will a peak event last and how often will events occur?

A non-emergency event can occur during the months of June through October between the hours of 2 p.m. and 7 p.m. (excluding weekends or holidays). A peak event will last no more than five hours. PSO expects up to 16 non-emergency events during the summer months.

An emergency event can occur between the hours of 2 p.m. and 7 p.m. weekdays, June through October. An emergency event will last no more than five hours.

How do I earn the event bill credits on my monthly summer bills?

To earn peak event bill credits on your PSO monthly bills, first enroll in the DLC or Combo (TOD+DLC) program and install your program-eligible Wi-Fi thermostat. Then go to www.pso.honeywellutilities.com  to register your thermostat. You MUST register your thermostat to participate in events and receive the bill credits.

After completing these steps, you can earn bill credits of $2.50 for each registered thermostat that participates in a peak event. All your registered thermostats must participate in the peak event to receive the $2.50 bill credit. If one or more thermostats is offline (not connected to the internet) or has opted out of the peak event, you will not receive any bill credits for any of the thermostats. There is no penalty for not participating in a peak event, you simply forfeit bill credits for that event.

What happens if my Wi-Fi service goes down or my thermostat is disconnected from my Wi-Fi service?

If your Wi-Fi service goes down or your thermostat is disconnected from your Wi-Fi network and is otherwise offline, your thermostat will not receive the signals to participate in peak events. In this case, you will not be eligible for the DLC bill credits until your thermostat is re-connected to your Wi-Fi network. Your thermostat should automatically reconnect without any assistance from you once your Wi-Fi network is restored. For additional assistance please refer to your thermostat manual or contact the thermostat manufacturer’s customer care center.

When can I expect to see the event bill credits appear on my bill?

Credits will be applied during the bill periods of June through October for credits earned in the previous calendar month.

Can I opt-out my participation during an event?

Yes, you can opt-out of participating in an event. The event bill credits will be earned per event, only if you do not opt out during the event. You are required to participate in the entire event. If not, you will forfeit the current event bill credit.

How do I opt out of an event?

  • For Honeywell models: You may opt out of a peak event at the thermostat itself (depending on the thermostat model), through the thermostat App (Honeywell Home or TCC) or online with your TCC account at www.mytotalconnectcomfort.com. Depending on the thermostat model, a notice will appear on the screen. You can press the box for more details and follow the prompts, or you can lower the set temperature by pressing the minus button or by swiping the temperature dial on the Lyric Round model. You can simply press and hold the set temperature on screen for five seconds, then follow prompts to complete your opt out.
  • For ecobee models: You may opt out of a peak event at the thermostat itself, through the thermostat App or online with your ecobee account at www.ecobee.com/home/ecobeeLogin.jsp.
  • If you experience any problems, please call the Power Hours Customer Care Center at 1-855-227-2917 from 8 a.m.- 5 p.m. Monday through Friday.

Will the DLC program turn on my air conditioning if it’s off when a peak event occurs?

No, the DLC program will not turn on your air conditioning if it’s off when an event occurs. Your air conditioning will simply continue to be off and your home will not participate in that event.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the DLC program.

Will PSO change settings on my thermostat without my authorization?

Excluding peak events, PSO will not alter your thermostat settings or monitor your electricity usage.

Will I get bill credits if I opt out of one of my thermostats or if one of my thermostats is not connected to Wi-Fi?

No. To receive event bill credits of $2.50 per unit per event, all of your registered thermostats must be connected to Wi-Fi and not be opted out of the event. If you opt out of one of your thermostats, or if one of your thermostats is offline (not connected to Wi-Fi for any reason), you will forfeit all bill credits for that event.

About the Time of Day (TOD) Program

What is the Time of Day (TOD) program and how does it work?

Customers who sign up for the Time of Day (TOD) rate program pay a special, lower rate for electricity used during off-peak hours (when demand for electricity declines) and higher rates for electricity used during on-peak hours (when demand for electricity is greatest), and only from June thru October. There are no changes to your rates or any peak hours during the other months of the year. See the program details page for more information.

What is required to be eligible for the TOD program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed. The TOD program has no further eligibility requirements so you do not need a Wi-Fi thermostat or Wi-Fi in the home to participate.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the TOD program.

About the Variable Peak Pricing (VPP) Program

What is the Variable Peak Pricing (VPP) Program and how does it work?

Customers who sign up for the Variable Peak Pricing (VPP) rate program pay special, lower rates for electricity used during off-peak hours (when demand for electricity declines) and higher rates for electricity used during on-peak hours (when demand for electricity is greatest), and only from June through October. There are no changes to your rates or any peak hours during the other months of the year. While similar to the TOD program, the VPP program has more frequent peak times and rate changes. See the program details page for more information.

What is required to be eligible for the VPP program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed. The VPP program also requires a valid email address to receive VPP alerts.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the VPP program.

How do I make sure I am notified when there is a critical peak event?

In order to receive day-ahead alert notifications of critical peak events, go to www.PSOklahoma.com/alerts to confirm your contact information and preferences.

About the Wi-Fi Thermostats

How do I register my thermostat to receive Power Hours rebates and DLC event bill credits?

After enrolling in a Power Hours program, installing your thermostat and setting up your thermostat account for remote access, simply return to this website and click “Register” on the main page, or go directly to www.pso.honeywellutilities.com and complete the steps there. This is required if you are in the DLC or Combo (TOD+DLC) program to enable your thermostat to receive peak event signals and participate in peak events.

How can a Wi-Fi thermostat benefit me?

You can benefit from your new Wi-Fi thermostat by programming it to automatically adjust day and night temperature settings, so you can save on cooling and heating costs year-round. The Wi-Fi capability also allows you to adjust your home’s heating and cooling systems remotely from a smartphone, tablet or computer (depending on the thermostat model) with a free thermostat app.

How can I find out which thermostats are compatible with my HVAC system?

To check thermostat compatibility with your HVAC system:

How do I get my thermostat installed?

Program participants are responsible for the installation of their thermostats. You may install the thermostat yourself or to find a qualified HVAC contractor near you.

Am I responsible for the maintenance of my thermostat?

Yes, you will own and operate your thermostat. PSO is offering rebates on thermostats as an added benefit to customers who participate in the Power Hours program however PSO does not assume liability for the operation and maintenance of the thermostats.

Where can I get customer support for my thermostat?

Customer support for the thermostat settings, functions and Wi-Fi connection is provided by the thermostat manufacturer.

How do I get the Free App to control my WI-FI thermostat remotely?

The thermostat app is provided by the thermostat manufacturer. Refer to your thermostat manual to determine which app is needed for your model(s) or contact the manufacturer’s customer support center.

Can I just buy the thermostat and get my rebate without joining a program?

No, the rebate on the thermostat comes as a benefit of enrolling in one of our Power Hours programs.

What should I do with my old thermostat?

Recycle it! If your old thermostat utilizes a dial or lever, it likely contains mercury and should be recycled. Download this PDF for information on the Oklahoma Mercury Thermostat Recycling Initiative.

I already have a Wi-Fi programmable thermostat, can I use it?

The only thermostats that are eligible for rebate and capable of receiving the DLC event signals are the Wi-Fi models listed on the Thermostats Rebates page.

Why is my thermostat offline?

There can be several causes if your thermostat is offline. Here are some tips to help you determine the cause.

  • Is your internet service experiencing a system outage? Are other Wi-Fi enabled devices in your home able to connect to the internet? If not, is there a system outage for your provider? When your Wi-Fi connection is restored your thermostat should automatically reconnect.
  • Is your Wi-Fi router functioning properly? If you’re not sure, try rebooting the router by disconnecting power to it for 30 seconds and reconnecting it to power. The Wi-Fi connection could also be intermittent because your router is too far away from the thermostat or not properly located. Check with your internet provider for placement suggestions.
  • How many devices are currently connected to your Wi-Fi router? Check with your provider to find limits or if each device connected receives connection priority.
  • Have you recently changed your network settings such as your password or Service Set Identifier (SSID)? If so, update the information at your thermostat.
  • For additional thermostat assistance, contact the thermostat manufacturer:
    • Honeywell Customer Care 1-855- 733-5465
    • ecobee Customer Care 1-877-932-6233
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