About the Power Hours® Programs

How will the Power Hours programs benefit me and what program should I choose?

Who is eligible to participate in PSO’s Power Hours program?

To participate in a Power Hours program you must be a PSO residential customer with an AMI meter installed and residing within an eligible zip code.

Why does PSO offer these programs?

These programs are designed to help you save money and electricity. By reducing how much electricity you use, you help PSO maintain current pricing and ensure reliable service for everyone.

What is my current per kWh usage?

PSO offers a helpful energy saving tool where you can review your daily energy usage. See it here

Do you have to purchase a Wi-Fi thermostat to participate?

No, purchase is not required to enroll in any of the programs, however to participate in either the DLC or TOD+DLC combo plan, you will be required to have an approved Honeywell Wi-Fi thermostat. If you already own one of the required Honeywell Wi-Fi thermostats, you just need to enroll and register it.

If I don't pick one of these programs, what will my rate be?

Your bill and rate plan will remain the same.

Will enrolling in Power Hours change the way I pay my bill (average pay, etc)?

No, enrolling in a Power Hours program does not change the way you pay your bill, it changes the rate plan or adds the ability to get DLC bill credits.

If I have additional questions about the PSO’s Power Hours program, who can I call?

Please call (855) 227-2917 M -F 8 a.m.-5 p.m to speak with a Power Hours customer care representative.

About the Direct Load Control (DLC) Program

What is the Direct Load Control (DLC) program and how does it work?

This new Direct Load Control program is designed to help lower your electricity bill and conserve electricity. During the summer months, on the hottest days when many air conditioning units are running at the same time, demand for electricity increases and strains the electric system.

As a participant in the DLC program during "peak events", the target temperature on your thermostat will be raised no more than four degrees or your compressor may be cycled on and off in varying increments during these occasional periods of high electricity use called “peak events.” DLC program participants can earn event bill credits for participating in scheduled peak events. Peak events can be called up to 16 times June through October on weekdays only between the hours of 2pm -7pm when electric demands are high.

You are able to opt-out of any peak event through your thermostat itself, or through your smartphone, tablet or computer with the Honeywell Total Connect Comfort app. Opting out of a peak event will forfeit your event bill credit(s) for that day.

What is required to be eligible for the DLC program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed residing within an eligible zip code. The DLC program participants must also have central air conditioning, Wi-Fi service in their home, and have 1 of the DLC compatible Honeywell Wi-Fi thermostats both installed and registered in order to receive DLC event signals and bill credits. PSO allows 6 weeks for you to complete this, after which you’ll be removed from the DLC program.

I would like to be in the DLC program, but do not have Wi-Fi.

For this program to work, PSO must be able to communicate with the thermostat during these critical peak events. The Wi-Fi service is needed for the communication to happen between the thermostats. You will need either the Honeywell Wi-Fi 7-Day Programmable Touchscreen Thermostat, model RTH8580WF/TH8321WF1001 or Honeywell Wi-Fi Smart Thermostat Color Touchscreen, model RTH9580WF for this to work.

What is a "peak event"?

During the months of June through October when demand for electricity is at its highest, your thermostat set temperature may be increased up to four degrees or your air conditioner compressor may be cycled on and off to reduce energy consumption. This is referred to as a non-emergency event and may occur up to 16 times per cooling season (June-Oct).

In the event of a system emergency, PSO may also call upon customers to participate in an emergency load-management event. These emergency events do not count toward the total number of non-emergency events, as defined above and are not eligible for bill credits.

NOTE: For either event, the amount of temperature increase in your home during an event is dependent on several factors including the outdoor temperature, the amount of insulation in your home, the efficiency of your air conditioning unit(s), and the length of the event.  Once the event ends, your thermostat returns to its original target temperature setting.

You may opt-out of an event at the thermostat itself (depending on the model). A button will appear during an event or via the Total Connect Comfort app or online through your TCC account at www.mytotalconnectcomfort.com. If you experience any problems, please call the Power Hours customer care center at (855) 227-2917 M -F 8 a.m.-5 p.m.

What is a Wi-Fi Thermostat and how does it work with the DLC program?

A Wi-Fi thermostat has all the functionality of a typical programmable thermostat but also allows you to control your home’s heating and cooling system remotely from a smartphone, tablet or computer using a free app. When an event occurs, PSO will send a wireless signal to your thermostat to increase your thermostat’s target temperature setting. When the event ends, your thermostat will return to its original programmed temperature setting.

How will I know when a DLC event occurs?

A message will display on your thermostat indicating an event is in progress. Additionally you may receive notification that the event started or is in progress via email and via the Honeywell Total Connect Comfort app on your smartphone depending on your smartphone settings.

How will the temperature in my home be affected during an event?

Two different events can be called as part of the program. The first being a temperature offset of no more than 4 degrees from the program set point of your thermostat, or the second being a cycling event that cycles your compressor on and off. Either event called will last no more than five hours (between the hours of 2 p.m.-7 p.m., M-F).

NOTE: For either event, the amount of temperature increase during an event is dependent on several factors including the outdoor temperature, the amount of insulation in your home, the efficiency of your air conditioning unit(s), and the length of the event. Once the event ends, your thermostat returns to its original target temperature setting.

You may opt-out of an event at the thermostat itself (depending on the model). A button will appear during an event or via the Total Connect Comfort app or online through your TCC account at www.mytotalconnectcomfort.com. If you experience any problems, please call the Power Hours customer care center at (855) 227-2917 M -F 8 a.m.-5 p.m.

How long will an event last and how often will events occur?

A non-emergency event can occur during the months of June through October between the hours of 2 p.m. and 7 p.m. (excluding weekends or Holidays). An event will last no more than five hours. PSO expects up to 16 non-emergency events during the summer months.

An emergency event can occur between the hours of 2 p.m. and 7 p.m., weekdays, June through October. An emergency event will last no more than five hours.

How do I earn the event bill credits on my monthly summer bills?

To earn event bill credits on your monthly summer bills, first enroll in the DLC program, install your qualifying Honeywell Wi-Fi thermostat, and then go to https://pso.honeywellutilities.com/ to register your thermostat. You MUST register your thermostat to receive the event bill credits.

As a participant in the DLC program, you can earn an event bill credit of $2.50 for each central air cooling unit connected to a registered thermostat per event. If you opt out of an event with one central air cooling unit, both units will be opted out, and both units will be ineligible for the event bill credit.

What happens if my Wi-Fi service goes down or my thermostat is disconnected from my Wi-Fi service?

If your Wi-Fi service goes down or your thermostat is disconnected from your Wi-Fi service, your thermostat will not receive the signal to participate in the event. In this case, you will not be eligible for the event bill credit for that event.

When can I expect to see the event bill credits appear on my bill?

Credits will be applied during the bill periods of June through October for credits earned in the previous calendar month.

Can I opt-out my participation during an event?

Yes, you can opt-out of participating in an event. The event bill credits will be earned per event, only if you do not opt out during the event. You are required to participate in the entire event. If not, you will forfeit the current event bill credit.

How do I opt-out of an event?

You may opt-out of an event at the thermostat itself (depending on the model a button will appear during an event or via the Total Connect Comfort app or online through your TCC account at www.mytotalconnectcomfort.com. If you experience any problems, please call the Power Hours customer care center at (855) 227-2917 M -F 8 a.m.-5 p.m.

Will the DLC program turn on my air conditioning if it’s off when an event occurs?

No, the DLC program will not turn on your air conditioning if it’s off when an event occurs. Your air conditioning will simply continue to be off and your home will not participate in that event.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the DLC program.

Will PSO change settings on my thermostat without my authorization?

Excluding DLC events, PSO will not alter your thermostat settings or monitor your electricity usage.

About the Time of Day (TOD) Program

What is the Time of Day (TOD) program and how does it work?

Customers who sign-up for the Time-of-Day program pay a special, lower rate for electricity used during “off-peak” times (when demand for electricity declines) and higher rates for electricity used during “on-peak” times (when demand for electricity is greatest).

By enrolling in the TOD program, not only can you save by shifting your electricity usage to times of day when the rates are lower to save money, you can receive a $150 rebate on select Honeywell Wi-Fi thermostats (up to two rebates per household) to help you manage your homes heating and cooling systems remotely from your smartphone, tablet or computer.

What is required to be eligible for the TOD program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed residing within an eligible zip code. The TOD program has no further eligibility requirements.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the TOD program.

About the Variable Peak Pricing (VPP) Program

What is the Variable Peak Pricing (VPP) Program and how does it work?

Customers who sign-up for the Variable Peak Program, pay special, lower rates for electricity used during “off-peak” times (when demand for electricity declines) and higher rates for electricity used during “on-peak” times (when demand for electricity is greatest).  While similar to TOD program, the VPP program has more frequent peak time and rate changes.

With the VPP program, not only can you shift your electricity use to times of day when rates are lower to save money, you can receive a $150 rebate on select Honeywell Wi-Fi thermostats (up to two rebates per household) to help you manage your homes heating and cooling systems remotely from your smartphone, tablet or computer.

What is required to be eligible for the VPP program?

To participate in any Power Hours program you must be a PSO residential customer with an AMI meter installed residing within an eligible zip code. The VPP program also requires a valid email address to receive VPP alerts.

Is there anything I need to do when leaving for an extended period of time (vacation, etc.)?

No, there is nothing you need to do for the VPP program.

How do I make sure I am notified when there is a critical peak event?

In order to receive day-ahead alert notifications of critical peak events, go to PSOklahoma.com/alerts to confirm your contact information and preferences.

About the Wi-Fi Thermostats

How do I register my thermostat to receive Power Hours rebates and DLC event bill credits?

After enrolling in a program, and installing your thermostat including setting up your TCC or Lyric account for remote access, simply return to this website and click on “Register my thermostat ” on the main page or go directly to https://pso.honeywellutilities.com/ and complete the steps there. (This is required for those in a DLC program so your thermostat will receive the DLC events signals.) Then after successful registration of your thermostat, if you did not order it from the PSO online store and get your rebate instantly there, you’ll be sent a $150 Visa Prepaid card in 4-6 weeks.

How can a Wi-Fi thermostat benefit me?

You can benefit from your new Wi-Fi thermostat by programming it to automatically adjust day and night temperature settings so you can save on cooling and heating costs year-round. The Wi-Fi capability also allows you to adjust your home’s heating and cooling systems remotely from a smartphone, tablet or computer using a free Honeywell app.

How do I get my thermostat installed?

Program participants are responsible for installation of their thermostats. You may do so yourself, or to find a qualified HVAC contractor near you, visit http://www.yourhome.honeywell.com/en/contact-a-pro.

Am I responsible for the maintenance of my thermostat?

Yes, you will own and operate your thermostat. PSO is offering rebates on thermostats as an added benefit to customers who participate in the Power Hours program however PSO does not assume liability for the operation and maintenance of the thermostats.

Where can I get customer support for my thermostat?

Customer support for the thermostats is provided by Honeywell under your thermostat model or support at: http://yourhome.honeywell.com/en/products/wi-fi-thermostats.

How do I get the Free App to control my WI-FI thermostat remotely?

Total Connect Comfort online account setup at mytotalconnectcomfort.com

Get the TCC App here.

Lyric has no online account setup, registration is done via the app.

Get the Lyric App here.

Can I just buy the thermostat and get my rebate without joining a program?

No, the rebate on the thermostat comes as a benefit of enrolling in one of our Power Hours programs.

What should I do with my old thermostat?

Recycle it! If your old thermostat utilizes a dial or lever, it likely contains mercury and should be recycled. Download this PDF for information on the Oklahoma Mercury Thermostat Recycling Initiative.

I already have a Wi-Fi programmable thermostat, can I use it?

The only thermostats that are eligible for rebate and capable of receiving the DLC event signals are the Honeywell Wi-Fi models listed on the Thermostats Rebates page.

I am unsure about my thermostat wiring

Wi-Fi thermostats require five wires for installation. Not all homes are pre-wired to accommodate this some only have three or only two. If you are unsure of the wiring at your home click here for additional help.

A two wire system requires an additional wire be added and can be installed by a professional contractor. A three wire system can use an additional wiring module without running an additional wire. A professional contractor will be able to assist in installation.

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